Frequently Asked Questions

Find out about our customers' most asked questions.

We have two nursery locations — Venice, Florida (since 2008) and Orlando, Florida (since 2020)

While bonsai trees are our specialty, we also offer houseplants, shrubs, and garden favorites both in person and online (Etsy, Amazon, Shopify, TikTok Shop).

Most orders ship within 1–3 business days. Delivery times vary based on location, but generally arrive within 1-4 days after shipment.

Yes, but some plants have shipping restrictions based on state agricultural laws. These will always be noted in the product listing.

Contact us with photos within 48 hours of delivery. We’ll work with you to make it right — either by sending a replacement or issuing store credit.

Your ticket includes a bonsai tree, ceramic pot, soil, gravel, tools, guided instruction, and Two drinks and gratuity is also included. When you arrive, you do not have to spend any more money.

Refunds are available up to 7 days before the event. After that, tickets can be transferred to another person or applied as credit for a future class.

No experience is necessary! Our classes are designed for beginners and fun for plant lovers of all levels.

Because plants are living items, we do not accept standard returns. However, we stand by the health of our plants and will work with you if there’s an issue on arrival.

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If you do not find the answer to your question in our FAQ, you can send us a message by filling out the form below.

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