Shipping & Live Plant Guarantee

Processing and Shipping

Most orders are prepared for shipment within 1–3 business days. Because we ship living plants, orders may be held briefly to avoid extreme temperatures, severe weather, carrier disruptions, or unnecessary weekend delays.

Orders are generally shipped Monday through Wednesday whenever practical. Tracking information is emailed when the shipping label is created.

Shipping Charges

Shipping charges are based on the combined shipping weight and packaging requirements of the entire order—not a separate full shipping charge for every plant.

When possible, multiple plants are packed together safely in the same carton. Larger orders may be divided into more than one package at our discretion.

Standard plant shipping is available for eligible orders weighing up to 90 pounds. Orders exceeding the standard parcel limit, unusually large plants, long trailing specimens, and landscape-size plants may require a custom shipping quote or local pickup.

Delivery Time

Most shipments arrive approximately 2–5 business days after leaving our nursery. Delivery estimates are not guarantees and may be affected by weather, carrier delays, holidays, agricultural inspection, or remote delivery locations.

Customers are responsible for providing a complete and accurate shipping address. Additional shipping costs resulting from an incorrect or incomplete address may be charged to the customer.

Weather Holds

We may delay shipment when temperatures or weather conditions could threaten the health of the plant. A weather hold does not mean that the order has been canceled.

Customers may contact us before ordering when severe heat or freezing temperatures are expected in their area.

Receiving Your Plants

Open the package promptly after delivery. Carefully remove all wrapping and protective material, inspect the plant, check the soil moisture, and gradually acclimate the plant to appropriate light and growing conditions.

Some temporary leaf drop, minor soil movement, bent leaves, or cosmetic stress can occur during shipment and does not necessarily indicate permanent damage.

Healthy Arrival Guarantee

We carefully inspect and package every plant before shipment. If a plant arrives with significant shipping damage, contact us within 48 hours of delivery.

Please provide:

• Your order number
• A photo of the entire plant
• A photo of the shipping carton
• A photo showing the shipping label
• Close-up photos of the reported damage

Do not discard the plant, packaging, or shipping carton until the claim has been reviewed.

After reviewing the photos, we may provide care guidance, replacement, store credit, or another appropriate resolution. The available resolution depends on the condition of the plant, inventory availability, and the circumstances of the shipment.

Live Plant Returns

Because plants are living and perishable products, we do not accept standard returns or exchanges for live plants.

The healthy-arrival guarantee does not cover:

• Failure to retrieve or open the package promptly
• Incorrect or incomplete addresses
• Packages refused by the recipient
• Damage occurring after delivery
• Improper watering, lighting, temperature, or plant care
• Minor cosmetic differences or normal natural variation
• Orders left outdoors in extreme heat or cold
• Unauthorized returns

Agricultural Restrictions

Live plants are subject to federal and state agricultural laws. Certain plants cannot be shipped to particular states or regions.

We reserve the right to cancel, substitute, delay, or refund an item when shipment would violate an agricultural restriction or quarantine requirement.